STARBRIGHT NECKLACE LIVEBOX

Free Standard Shipping on orders over $125.

Returns & Exchanges

We accept returns for store credit or exchange only within 10 business days of purchase (or delivery date for shipped orders). We do not offer refunds to the original form of payment under any circumstances.

Items must be unworn, unwashed, odor-free, free of pet hair, and in original condition with tags attached. A receipt or order confirmation is required.

All returns must be approved before being sent back. Any unapproved returns will be sent back at the customer’s expense.

Return Shipping

Customers are responsible for return shipping. We can provide a return label upon request, and $8 will be deducted from your store credit total once the return is processed.

Please ensure your return is properly packaged—Brumley’s Expressions is not responsible for lost or damaged return packages.

Return Timeframe

Returns must be in transit within 10 days of purchase or delivery. This means your package must be dropped off and scanned by the carrier within that timeframe.

Returns outside of this window will be sent back at the customer’s expense. We are not responsible for carrier delays once the package is in transit.

Final Sale Items

The following items are final sale and not eligible for return or exchange:
• Clearance items (20% off or more)
• Deal of the Day & promotional sales (Black Friday, Shop Small Saturday, etc.)
• Jewelry, accessories, purses, socks
• Makeup, soaps, lotions
• Undergarments & bralettes
• Loungewear

Return Limits & Restocking Fees

Customers are allowed up to 3 returned items within a 4-month period. After 3 items, a 20% restocking fee will apply to any additional returns.

This limit resets every 4 months.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us within 3 business days of delivery with photos of the item and packaging.

Items must be reported before being worn, washed, or tags removed. We are not responsible for damage caused when opening packages.

Order Cancellations

Orders may be canceled within 1 hour of purchase. Due to fast processing times, cancellations are not guaranteed.

If approved, cancellations will be issued as store credit only.

Wrong or Missing Items

If you received the wrong item or are missing an item, please contact us within 3 business days of delivery. Once verified, we will resolve the issue with a replacement or store credit.

Store Credit Timing

• Mailed returns: Store credit issued within 3 business days of receiving your return
(Credits are not issued on Saturdays, Sundays, or Mondays)
• In-store returns: Credit issued at time of drop-off

Shipping & Gift Cards

Shipping charges are non-refundable. Customers are responsible for shipping on exchanged items.

Gift cards are non-refundable.

Local Pickup

Local pickup orders must be picked up within 10 days of purchase. Orders not picked up within 90 days will be donated.

Contact Us

📧 brumleysexpressions@gmail.com
📞 423-607-9295